Any items that are specially ordered cannot be returned without prior approval. CDs/DVDs that have been opened are not eligible for returns. All damages on items must be reported within 5 days of when you received that item. Returns will be accepted on items listed in the catalogue with the exception of Alpha Omega and Bob Jones materials. Occasionally you will purchase something that turns out to be quite different from what you expected. If the wait is longer than several days, we will be sure to email you and notify you of total wait time. We can make arrangements for split shipping an order for a flat rate shipping charge if necessary. If your order qualifies for free shipping and one or two books are backordered, we will hold your entire order until we can ship. If you would like your order sooner, please contact us for Xpress or Priority Post rates. We ship using Expedited Parcel by Canada Post or via Courier which means you should get your parcel in 4-7 business days once shipped.
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